Quick Update

Hello everyone,

I will be out of town from March 2nd to March 16th. Bookings can still be made via my website. Please check out the link provided below.

https://www.charlottescatshack.com/reservations

While I’m a away I will still be available via email to address any questions or concerns you may have. During this period, my partner will be looking after our kitty guests. My partners contact information will be provided once your booking is confirmed. Please note that drop-offs and pickups must be scheduled by appointment during this period and will available between 5pm to 7:30pm, Mondays to Fridays and from 10am to 7pm on Saturdays. My regular schedule will resume March 17th.

Thank you and please let me know if you have any questions.

Best,

Charlotte Penner

Cat Lady's Winter Break 2024 (Copy)

Hello Everyone,

I will be closed for winter break 2024 starting January 17th - February 6th. All boarding requests can be made online. Questions will need to be by email only during this time period. Please allow 2 business days for a response.

Charlotte’s Cat Shack Cat Boarding will be resume regular hours on February 6th.

Thank you!

Best,

Charlotte Penner

Closed for Winter Break (January 12th - February 1st)

Hello Everyone,

I will be closed starting January 12th - February 1st. All boarding requests and questions will need to be by email only during this time period. Please allow 2 business days for a response. Charlotte’s Cat Shack Cat Boarding will be resume regular hours on February 1st.

To facilitate the boarding process I have consolidated my three boarding forms onto one page. Please copy and paste link into your browser bar.

https://www.charlottescatshack.com/reservations

Thank you!

Best,

Charlotte Penner

Cat Shack Update

Hello Again,

I’ll be heading out of town on August 30th and returning on September 16th. During this 18 day period my husband, Keith, will be in charge of Charlotte’s Cat Shack Cat Boarding. Monday - Friday drop off and pick up appointments will be from 5pm - 7pm. Saturdays we’ll be open 10am - 1pm and 4pm - 7pm and Sunday by appointment only.

Booking requests and questions will still be accepted and answered in a timely fashion. You can contact me via email at charlottescatshack@gmail.com or via my websites contact page during this period. Please allow a business day for a response. Charlotte’s Cat Shack Cat Boarding will be back to its regular schedule starting September 17th.

Keith’s contact information will be provided to confirmed bookings only.

Thank you for your patience and have a great summer everyone!

Best,

Charlotte Penner

Update: Setting up a new booking system

Hi Everybody,

I am making some minor changes to how I organize my bookings through a website called Kennel Booker. Some of you may have already received emails from my business through this site. I’m still learning how to work it so please bear with me.

To my clients who already have confirmed bookings please do not be alarmed if you receive an email from this site as your bookings are still valid.

Payments will still be processed through Square and not Kennel Booker for all deposits and remainder payments.

If you any questions please let me know.

Thanks!

Best,

Charlotte Penner

Cat Lady Vacation Coming Up

Hello Everyone,

I will be closed starting January 31st - February 21st. All boarding requests and questions will need to be by email only during this time period. Please allow 2 business days for a response. Charlotte’s Cat Shack Cat Boarding will be resume regular hours on February 22nd.

To facilitate the boarding process I have consolidated my three boarding forms onto one page. Please follow the link provided and follow steps 1 - 3.

http://www.charlottescatshack.com/cat-boarding-fms

Thank you!

Best,

Charlotte Penner

Update

Hello Everyone,

I am back from my trip and resuming my regular schedule. I have a few updates.

Now that I am fully vaccinated I will be resuming tours of my facility by appointment only. Masks covering both your mouth and nose will be required to enter my facility. To achieve social distancing I will only be allowing a maximum of two people to enter my facility. I will be allowing customers in and resuming tours starting on June 10th.

Method of payment will mostly be returning to normal. I will accept cash, credit and checks as payment. Deposits will continue to be in invoice form and are refundable up to a week before your cats drop off date. Payment for the remaining boarding fee will be accepted the day of your cats drop off. Paying ahead of time is still an option if that is your preference.

Cat Taxi will also be resuming on June 10th for both pick up and drop off. If you have never used this service when booking with me please keep in mind that I will need to flea check your cat upon picking them up. This means I will need to enter your home. I will be wearing my mask the entire time.

If you have any questions please let know via email or you can call and/or text me during business hours. Business hours are Monday - Saturday are 10am - 1pm and 4pm - 7pm. Sundays are open by appointment only.

I hope everyone had a great Memorial Day weekend!

Best,

Charlotte Penner

Cat Lady Vacation May 2021

Hello Everyone,

I will be closed for a mini break starting May 27th - June 1st. During this time my employee will be taking over for me while I’m gone. Any drop offs happening on May 26th will need to be scheduled between 10am and 1pm only. No drop offs between May 27th and June 1st. Pick ups will be by appointment only.

Charlotte’s Cat Shack Cat Boarding will be resume regular hours on June 2nd.

All emails, boarding requests and calls will be answered in a timely fashion. To facilitate the boarding process I have consolidated my three boarding forms onto one page. Please follow the link provided and follow steps 1 - 3.

http://www.charlottescatshack.com/cat-boarding-forms

Thank you!

Best,

Charlotte Penner

Temporarily Closed on May 13th

Hello Everyone,

Charlotte’s Cat Shack Cat Boarding will be temporarily closed Thursday, May 13th starting 10am - 7pm.

All pick ups and drop offs scheduled for May 13th will be able to come between 8am and 10am. My regular hours will resume starting on Saturday, May 14th.

All emails, boarding requests and calls will be answered in a timely fashion. To facilitate the boarding process I have consolidated my three boarding forms onto one page. Please follow the link provided and follow steps 1 - 3.

http://www.charlottescatshack.com/cat-boarding-forms

However you choose to contact me please allow up to one business day for a response.

Thank you!

Best,

Charlotte Penner

Temporarily Closed on May 7th

Hello Everyone,

I will be closed Friday, May 7th. Charlotte’s Cat Shack Cat boarding will be temporarily closed Friday, May 7th and open again 10am the morning of Saturday, May 8th.

All emails, boarding requests and calls will be answered in a timely fashion. To facilitate the boarding process I have consolidated my three boarding forms onto one page. Please follow the link provided and follow steps 1 - 3.

http://www.charlottescatshack.com/cat-boarding-forms

However you choose to contact me please allow up to one business day for a response.

Thank you!

Best,

Charlotte Penner

Teeny Tiny Mini Vacation Coming Up

Hello Everyone,

I will be taking off for a few days in early September. Even professional cat ladies need a break. But don’t worry its just a mini weekend break.

Charlotte’s Cat Shack Cat boarding will be temporarily closed Friday, September 11 until the morning of Monday, September 14th. If you haven’t checked it out before I have consolidated my boarding forms onto one page http://www.charlottescatshack.com/cat-boarding-form .

All emails, boarding requests and calls will be answered in a timely fashion. However you choose to contact me please allow up to one business day for a response.

Thank you!

Hope everyone is having a good summer!

Best,

Charlotte Penner

Website Update

Hello Everyone,

For my new and repeat clients, I have created a new page on my website called Cat Boarding Forms. In this page you will find the Booking Form, my new Check In Questionnaire Form and Boarding Contract. If you are a new customer please follow steps 1 - 3 to begin cat boarding procedures. Booking by phone or email is still optional this is just to facilitate the cat boarding process.

Please allow for one business day for a response.

Thank you!

Best,

Charlotte Penner

Covid-19 Update

Dear everyone,

Due to Covid-19 it is in everybody’s best interest to keep healthy by taking proper precautions. I would like to recommend the following:

If on the day of dropping off your cat you are feeling sick or have a fever and you decide to keep your booking, please find a friend or family member to drop off your pet.

Please let me know ahead of time if you will be returning from a domestic or international flight to ensure that I can take proper precautions.

If you have returned from your trip using airline travel please call or text me from my driveway so I can bring your cat and his or her belongings to you.

If you are feeling sick or have a fever and you cannot find anyone to come get your cat, we can figure something out. As you may know I do offer a cat transportation services. In this case it would be for drop offs only. Depending on my schedule drop off services are available for the Olympia/Tumwater/Lacey/Yelm/Centralia/Shelton/Elma area. I charge 59¢ per mile round trip for drop off services.

Under normal circumstances I would be accepting payment for your cats boarding on the drop off date only. It has been recommended that payments be made by card only. I will be accepting payments over the phone or via invoice.

Charlotte’s Cat Shack Cat Boarding is still available through email, social media channels, and my website. http://www.charlottescatshack.com/

Thank you for your patience!

Stay safe everybody!

Best,

Charlotte Penner